Refund Policy

RETURNS / REFUNDS

At The Survival Prepping we make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.

Returns are accepted within 20 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 20 days as well. If the item(s) is defective, TheSurvivalPrepping will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.  

TheSurvivalPrepping will NOT accept any returns for shipments outside the continental United States.  

Should you notice or have any discrepancy in your billing/invoicing you have 20 days to report it to TheSurvivalPrepping

If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.

If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge, as well as the return shipping cost, will not be refunded. 

Food and water products cannot be returned to be resold according to law, therefore refunds for food and water products cannot be issued.On orders returned for any reason other than defective merchandise, the shipping charges will not be refunded and there will be a restocking fee of up to 30% of the original charge of the order.

Any order placed on a credit/debit card that is canceled before it ships out will have a 4.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thesurvivalprepping.com .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thesurvivalprepping.com and send your item to: Adansmart LLC 187 E. Warm Springs Rd. Suite B330 Las Vegas, NV 89119 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Adansmart LLC 187 E. Warm Springs Rd. Suite B330 Las Vegas, NV 89119 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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